Great question! Find your browser below and follow the instructions.
Internet Explorer 9+
Clearing cookies:
- Click the Tools menu-- if it's not visible, click ALT from your keyboard.
- Point to Safety and click Delete browsing history.
- Choose the Cookies checkbox.
- Click Delete.
Clearing cache:
- Click the Tools menu-- if it's not visible, click ALT from your keyboard.
- Click Safety.
- Click Delete browsing history.
- Pick Temporary Internet files and click Delete.
Firefox 2 & 3 (Windows)
Clearing cookies & cache:
- Click the Tools menu.
- Pick Clear Recent History.
- Under "Time Range to Clear" choose Everything.
- Tick the Cookies, Details and Cache checkboxes.
- Click Clear Now.
Firefox 2 & 3 (Mac)
Clearing cookies:
- Click on the Firefox menu.
- Click Preferences.
- Click the Privacy icon.
- Click Show Cookies.
- Scroll down and click the surveymonkey.com folder; or click Remove All Cookies.
- Click Remove Cookies.
Clearing cache:
- Click the Firefox menu.
- Click Preferences.
- Click Advanced.
- Click the Network tab.
- From the "Offline Storage" section, click Clear Now.
- Click OK.
Safari 2 & above for Mac
Clearing cookies:
- Click the Safari menu.
- Click Preferences.
- Click Privacy.
- Click Remove All Website Data or highlight the cookies that containsurveymonkey.com in them.
- Click Remove Now.
Clearing cache:
- Click the Safari menu.
- Click Empty Cache.
- Click Empty.
Google Chrome
The following steps clear both cookies and cache:
- Click the wrench icon in the top right corner of the browser window.
- Pick the option to Clear Browsing Data.
- Ensure the Delete Cookies checkbox is ticked.
- Click the Clear Browsing Data button.
If you don't see your web browser on the list, try searching for it on the following page: http://www.wikihow.com/Clear-Your-Browser's-Cache